Customer Service Officers at Prosper HR Services

Prosper HR Services' client in the microfinance industry seeks to recruit a professional, customer-focused, and detail-oriented Customer Service Officer to support branch operations by delivering exceptional customer service, handling loan documentation, resolving customer concerns, and ensuring accurate administrative and operational record management.

KEY RESPONSIBILITIES

• Verify loan application forms and ensure all required documentation is complete before system registration.
• Validate customer information for accuracy and completeness before processing.
• Register approved loan applications promptly while adhering to company procedures.
• Maintain proper filing and secure custody of all loan documents.
• Manage petty cash, reconciliations, and timely reporting.
• Maintain office consumables and operational registers including loan, attendance, stationery, and service records.
• Receive, document, and follow up customer complaints to ensure timely resolution.
• Support activation and re-engagement of dormant clients through customer follow-up initiatives.
• Prepare periodic customer service and complaints reports for management.
• Deliver professional, courteous, and timely customer service while maintaining excellent client relationships.

MINIMUM REQUIREMENTS

• Certificate or Diploma in Customer Service, Customer Relations, Business Administration, or a related field.
• At least 1 year of experience in customer service or administrative role, preferably within a microfinance or financial services environment.
• Proficiency in Microsoft Office applications, particularly Microsoft Excel.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication skills.
• High integrity, professionalism, and attention to detail.
• Good organizational, record management, and problem-solving skills.
• Ability to work independently, prioritize tasks, and maintain confidentiality.

Apply for this vacancy

Deadline: Friday, July 17, 2026

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