Internship - Service Desk Coordinator at GAP Recruitment

GAP Recruitment client is seeking a highly organized, proactive, and detail-oriented full-time Service Desk Coordinator Intern in Nairobi to support the smooth delivery of after-sales service operations.

The intern will support the coordination of service activities, preparation and tracking of commercial quotations, preventive maintenance scheduling, client follow-ups, and general administration. This role provides an opportunity to gain practical experience in service coordination, customer communication, quotation preparation, and technical service operations.

Key Responsibilities

• Assist in preparing commercial quotations for parts, repairs, and replacements identified during preventive maintenance visits and service call-outs.
• Track quotations and follow up on outstanding client approvals.
• Support the Support Coordinator in maintaining accurate preventive maintenance schedules.
• Assist in monitoring outstanding repairs, replacements, and service actions through to completion.
• Support client communication, including responding to service-related emails and enquiries.
• Maintain accurate records of quotations, approvals, follow-ups, and service activities.
• Liaise with the Presales and Support teams to obtain information required for quotation preparation.
• Assist the Presales team with commercial quotations for project-related activities.
• Follow up with internal teams on outstanding client requests and service-related actions.
• Help identify potential delays and escalate them to the relevant team members.
• Provide general administrative and coordination support to the Support Department.
• Assist with other service desk activities as assigned.

Qualifications & Experience

• Diploma or Degree in Business Administration, Engineering, or a related field.
• Recent graduate or candidate looking to gain practical experience in service coordination or administration.
• Good working knowledge of Microsoft Excel and Word.
• Good written and verbal communication skills.
• Strong organizational and administrative skills.
• Attention to detail and accuracy.
• Ability to manage multiple tasks and follow up on assigned activities.
• Proactive attitude with a willingness to learn.
• Ability to work effectively with different teams and stakeholders.
• Customer-focused and professional approach.
• Familiarity with CRM, quotation, or service management software is an added advantage.

Key Competencies

• Service coordination
• Quotation preparation and follow-up
• Customer service
• Administrative and organizational skills
• Attention to detail
• Time management and prioritization
• Written and verbal communication
• Stakeholder coordination
• Problem-solving
• Proactive follow-up
• Microsoft Office proficiency
• Teamwork and collaboration
• Willingness to learn

Who Will Excel in This Role?

We're looking for someone who:

• Is highly organized and eager to learn.
• Pays close attention to detail and takes pride in producing accurate work.
• Is proactive in following up on assigned tasks and outstanding actions.
• Communicates professionally with clients and internal teams.
• Can identify potential delays and escalate them appropriately.
• Works well in a fast-paced, technical service environment.
• Is dependable, responsive, and willing to take initiative.
• Enjoys coordinating people, information, and processes.
• Is interested in building a career in service operations and customer support.

Stipend: KES 25,000 Gross per Month

Apply for this vacancy

Deadline: Saturday, August 29, 2026

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