Springboard Capital Ltd are hiring a Customer Experience Executive to join their Team!
Are you passionate about delivering exceptional customer service and creating memorable customer experiences? Springboard Capital Ltd is looking for a Customer Experience Executive to join our growing team.
If you have excellent communication skills, enjoy solving customer challenges, and thrive in a fast-paced environment, we'd love to hear from you.
The job holder will handle all aspects of customer service including customer communication, enquiry handling, customer relations, complaints handling and ensure high quality services to customers in accordance with the best practices of the industry.
Location:
CPA Center next to KCA University 3rd Floor.
Job Responsibilities
- Customer Journey & Experience
- Customer Contact & Communication
- Customer Complaint Resolution
- Customer Feedback & Surveys
- Company Coordination
- Business Support
- Customer Experience Reporting
- Customer & Brand Events
- Professional Development
- Other Assigned Duties
Requirements
- Bachelors/Diploma degree in a business related field from a recognized institution
- At least 2 years' demonstrable customer service experience
Key Competencies
- Customer Focus
- Great communication skills
- Team player
- Interpersonal effectiveness and managing relationships
- Problem-solving skills
- Passion for results
- Attention to Detail
- Adaptability
- Digital Literacy
Deadline: Wednesday, July 22, 2026
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