Jambojet are looking for passionate Flight Attendants based in Nairobi, Kenya who are committed to safety, outstanding customer service, and creating memorable experiences for every passenger.
In this key role, you will uphold aviation safety standards, manage emergency protocols, deliver quality customer care, and drive revenue through onboard sales.
Reports to: Flight Purser when on flight duty and to the In-flight Services Supervisor administratively.
Delegates to: N/A
Department: In-flight Services
Location: Nairobi, Kenya
Role Purpose Statement:
Under the general direction and guidance of the In-flight Services Supervisor, the Flight Attendant is responsible for ensuring the safety, comfort, and satisfaction of passengers onboard the flights. This role involves providing exceptional customer service, conducting safety procedures, and addressing passengers’ needs during the flight.
Accountability
- Accountable for implementation and adherence of safety and security standards on board the aircraft at all times
Authority:
- Has authority to apply all safety, security and service standards and procedures as outlined in but not limited to this manual.
- Has authority to make decisions on risk tolerability when risks are acceptable.
Responsibilities:
- Be trained and ready to handle emergency situations effectively, including administering first aid and guiding passengers in emergencies.
- Report to the lead cabin attendant and the pilot-in-command all situations affecting the safety or security of the operation and incidents or safety concerns they may have, or that may be communicated to them by passengers.
- Liaise with the cockpit crew for updates on flight details and relay important information to passengers clearly and professionally.
- Follow directives of the lead cabin attendant under the authority of Pilot in command to maintain company standards for customer satisfaction and loyalty.
- Assist passengers with boarding and disembarking, handle special needs passengers, and resolve any in-flight passenger issues tactfully.
- Drive revenue by maximizing onboard sales and enhancing the passenger journey from start to finish. Serve meals, beverages, and sell onboard duty-free goods, managing in-flight entertainment systems to ensure a pleasant flying experience.
- Prepare the cabin for flights, ensuring cleanliness, maintaining proper utilization of company property to avoid wastage and misuse, and ensuring all necessary supplies are onboard.
- Adhere to all aviation regulations and company policies, including uniform standards and professional conduct.
- Gather feedback from passengers regarding their flight experience and report any issues or suggestions to the management, continually seeking opportunities for enhancing service quality.
Know-How:
a) Technical Knowledge: Understanding of aviation safety standards and emergency procedures. Familiarity with in-flight service operations.
b) Management Skills: Ability to manage in-flight situations, including passenger concerns and cabin management.
c) Human Relations Skills: Excellent interpersonal and communication skills, with the ability to interact positively with passengers and crew members.
d) Specialized Knowledge: Knowledge of first aid and emergency response protocols.
Problem-Solving:
a) Thinking Environment: Ability to work in a dynamic and sometimes high-pressure environment, particularly during long flights or emergency situations.
b) Thinking Challenge: Effective problem-solving in managing diverse passenger needs and handling unexpected situations during flights.
c) Corporate Accountability: Deliver quality customer service according to company set standards to ensure customer satisfaction and loyalty.
Qualifications:
a) Education: Minimum of Certificate in Cabin Crew or equivalent; a degree in hospitality, communication, or related field is a plus.
a) Experience: A minimum of 1 year experience in customer service or hospitality is advantageous. Specific training will be provided.
b) Certifications: Holder of a valid Cabin Crew license/certificate. Membership to professional bodies is an added advantage.
