Operations Team Members at Java House

Java House Africa is hiring five Operations Team Members at their Nanyuki branch.

KEY ACCOUNTABILITIES:

Key Result Areas/ Key Performance Indicators

• In charge of kitchen hygiene.
• Ensure that all detergents are used correctly, recipes and S.O.Ps are followed to the latter for production of beverages and standards for portion sizes are consistently maintained.
• Taking food and beverage orders from customers and ensure prompt service delivery by presenting bills and give back correct change to the guest within the shortest time possible.
• Attend to the tables and guarantee compliance to cleanliness standards, assist guests on easy menu navigation and to communicate cautiously to the guest.
• Check the quality of the final servings and resolve any issues accordingly based on recommended food and beverage standards.
• Ensure necessary orders for proper mis-en place are given to the manager for ordering, ensuring accurate stock take Communication-attend shift briefings and proper utilization of company resources.
• Ensures guest and staff washroom hygiene.
• Ensures hygiene of the Front of House.
• Ensure that food produced is of the right quality.

Performance Indicators

• Food safety
• Integrity
• NPS
• Margins
• Station management

Duties & Responsibilities

• Deliver food orders from the kitchen to tables promptly and accurately.
• Ensure food presentation, temperature, and quality meet restaurant standards.
• Communicate with kitchen and service staff regarding order status and guest needs.
• Maintain the cleanliness of the waiter stations and the restaurant.
• Always follow food safety and sanitation guidelines.
• Assist with restocking condiments.
• Support opening and closing duties as assigned depending on the business dynamics.
• Maintain  a clean, tidy, and working tables at all times. Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
• Consistently follows the set Standard Operating Procedures (S.O.Ps) during production.
• Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification and presenting bills on time and accept payment.
• Cleaning of pots, pans, cutlery, crockery, guest and staff toilets, equipment/machines and sanitization of the general kitchen.
• Ensure proper waste management by disposing of bins and cleaning of grease traps.
• Food preparation, presentation, correct storage, and production of the right quality.
• Assist the wait staff during busy shifts to reduce the customer wait time and ensure all meals are served hot and fresh.
• Cleaning of guest and staff washrooms.
• Cleaning and sanitization of the general kitchen.
• Ensure proper waste management by disposing of bins and cleaning of grease traps.
• Correct use of detergent.

Qualifications

• Must be a good planner, ability to think and make quick decisions under pressure, strong interpersonal and problem-solving abilities.
• Must be flexible, a team player, highly responsible & reliable.
• Must be customer-oriented and have excellent customer care techniques and application.
• Ability to upsell and inform our guests about new menu products.
• Must be result-oriented, self-driven, articulate, and pro-active.
• In-house training in service.
• 6 months working experience as a certified Java House Staff. Ability to work under pressure and long hours.

EXPERIENCE

• Must have basic housekeeping skills.
• Be conversant with the Java House Africa coffee/beverage menu and dedicated to its systems and procedures.

SPECIAL CONDITIONS OF EMPLOYMENT

• Must have a KCSE certificate with a mean grade of C plain
• Must be interested in hospitality industry.
• Should have a sound menu and product knowledge.
• Should have been in the company for at least six months or have equivalent skills from a food and beverage set up.

CORE COMPETENCIES

• Basic knowledge on food safety and HACCP plan.
• Accommodative and adaptive to new changes and regulations.
• Be able to work with speed and under pressure

Apply for this vacancy

Deadline: Friday, August 14, 2026

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