QA Engineer Intern at Pezesha

Pezesha are hiring a QA Engineer Intern in Nairobi to support Pezesha’s Product and Technology teams in ensuring the quality, reliability, and usability of internal and customer-facing platforms, including the LMS, Marketplace App, Agent App, APIs, and partner integrations.

Pezesha is a licensed fast growing digital financial marketplace empowering SMEs with access to affordable working capital. We are currently headquartered in Kenya and have operations in Uganda, whilst looking to scale across other markets in East and West Africa. It is an incredibly exciting time to join us as we enter our next phase of growth! Pezesha has a team of 50+ staff and combined with the board members they bring more than 20+ years of market, regulatory and strategy combined experiences with successful Fintech startup exits in the past.

Visit our website: https://pezesha.com/ for more information.

Responsibilities

This role is designed as a learning and hands-on quality assurance position, where the intern will assist in test case preparation, manual testing, bug reporting, regression testing, UAT support, and QA documentation under the guidance of the Product & QA Coordinator, Tech Lead, and Senior Tech Lead.

Test Case Preparation & Execution

• Assist in preparing test cases based on product requirements, user stories, and acceptance criteria.
• Execute manual tests for web, mobile, backend, and internal system features.
• Support functional, regression, smoke, and sanity testing before releases.
• Validate that developed features meet documented requirements.

Bug Identification & Reporting

• Identify and document bugs, defects, and system issues during testing.
• Log bugs clearly in approved tools such as ClickUp, Jira, Freshdesk, or other internal tracking systems.
• Provide screenshots, screen recordings, steps to reproduce, expected results, and actual results.
• Follow up on assigned defects and support retesting after fixes are deployed.

User Acceptance Testing Support

• Support Product Leads during UAT activities for sprint deliverables.
• Help validate user flows against acceptance criteria.
• Assist in collecting and documenting feedback from users and internal stakeholders.
• Ensure UAT evidence is properly captured and stored.

Regression Testing & Release Support

• Assist in regression testing before production deployments.
• Support release readiness checks by validating key product flows.
• Help confirm that previous functionality has not been affected by new changes.
• Support post-release validation and issue monitoring.

Product & Engineering Collaboration

• Work closely with Product Leads, Developers, Tech Leads, and the Senior Tech Lead during sprint cycles.
• Participate in sprint planning, grooming, demos, and retrospectives where required.
• Support clarification of defects and testing outcomes with developers.
• Escalate blockers, risks, and recurring issues to the QA Engineer or Tech Lead.

QA Documentation & Reporting

• Maintain updated test cases, test results, and QA evidence.
• Assist in preparing QA reports showing testing progress, defect status, and release readiness.
• Document common user issues, system gaps, and product improvement opportunities.
• Support knowledge sharing and documentation for tested features.

Continuous Learning & Improvement

• Learn QA best practices, Agile delivery, product testing, API testing, and fintech platform workflows.
• Support improvement of QA templates, testing checklists, and quality processes.
• Contribute ideas to improve product usability, customer experience, and testing efficiency.

Required Qualifications & Experience

• Bachelor’s degree or Diploma in Computer Science, Information Technology, Software Engineering, Information Systems, or a related field.
• Recent graduates and final-year students are encouraged to apply.
• Basic understanding of software testing, QA processes, and Agile/Scrum methodologies.
• Familiarity with web and mobile application testing is an added advantage.
• Exposure to tools such as Jira, ClickUp, Freshdesk, Postman, or similar platforms is preferred.
• Strong analytical, problem-solving, communication, and documentation skills.
• High attention to detail and willingness to learn fintech products, APIs, and digital lending workflows.
• Previous internship, academic project, or hands-on experience in QA/testing is an added advantage but not mandatory.

Key Performance Indicators (KPIs)

KPI Area	KPI
Test Case Execution	Execute 100% of assigned test cases within agreed sprint timelines
Bug Reporting Quality	Log clear, complete, and reproducible bug reports with evidence
Defect Retesting	Retest 100% of assigned resolved defects before closure
UAT Support	Support UAT validation for assigned sprint items
Regression Testing	Complete assigned regression test cases before release deadlines
Documentation	Maintain accurate test evidence, test results, and QA documentation
SLA Support	Escalate critical bugs within the same business day of identification
Communication	Provide timely updates on testing progress, blockers, and defects
Product Understanding	Demonstrate growing understanding of LMS, Marketplace App, and Agent App workflows
Continuous Improvement	Recommend at least 1 QA or product improvement idea per quarter
Learning & Development	Complete assigned QA/product learning tasks within internship period

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