Healthy U is looking for a Shop Attendant to join our Retail team in Nairobi.
Are you passionate about customer service, retail and helping people find products that meet their needs?
You will be at the heart of the customer experience, welcoming shoppers, offering product guidance, keeping shelves well stocked and ensuring your section is clean, organised and inviting.
Reports to: Shop Manager/ Zonal Leader
Department/Division: Retail
No of Employees Supervised: Nil
Job Overview
- Supervision of shelves designated inside the store in areas like stocks, sales, cleanliness, stocking, displays, expiries, etc. Serve customers with a pleasant attitude.
- As a store assistant, you will spend lots of time on your feet serving customers, making recommendations, helping, advising, directing and dealing with enquiries.
- To plan and carry out sales activities, so as to maintain and develop sales of Healthy U 2000 Limited merchandise in accordance with agreed sales strategy and targets.
- To support the Retail Stores Manager, the Assistant Manager and the nutritionist carry out retail stores work from time to time such as dealing with customers and selling goods; making sure that the goods are attractively displayed; offering advice and answering questions from customers; managing stock availability on the shelves assigned to you; helping with special promotions, ordering stock and overseeing delivery.
Key areas of responsibilities
- Welcoming customers in a warm, confident and open manner to encourage them to ask for assistance. Reading shopper for resistance to help and withdrawing politely if needed.
- Directing shopper/consumer to ‘right fit’ product per their requested needs, while pro-actively suggesting other products in store that consumer may choose to purchase in tandem with current item
- Ensuring shopper is well supported till he/she checks out at the till.
- Responsible for timely SKU/product item ordering, correct display arrangement and replenishment cycle.
- Responsible for ample stock for fast moving items, while taking steps to clear out slow/dead moving product items.
- Promote new arrivals in designated area.
- Aggressively identifying out of stock items, placing orders with back-office managers with consistent follow up for designated section/categories.
- Responsible for ensuring special offers/discounts are suggested until implementation on near expiry stock 8 months in advance. Consistent follow-up and aggressive approach to ensuring his/her section has no more than 8-10% expiring stock at any given time. Reporting on the same as required on a weekly/monthly basis.
- Responsible for reporting and sharing insights on ways to promote dead or slow-moving item stock in designated sections.
- Responsible for shelf product security, information & pricing – tags, special offers, POSM, labels etc.
- Responsible for cleanliness and space management for designated section/categories
- Pro-actively taking initiative to learn all products displayed in the store, seeking out information, skills needed to understand health & diet product solutions.
- Noting down current, new customer requests, insights and sharing with Branch Manager, ROM, RSM for action as required per reporting structure.
- Ensuring all health tests, other work-related certification; uniform requirements are provided by the Manager, as role enablers.
- Ensuring section is well attended to with reliever/other when initiating leave request with Manager.
- Taking responsibility for personal growth, self-discipline, team coordination to meet store targets, with support from Branch Manager. Know how to escalate matters as and when required.
- Data collection as requested by Manager, warehouse procurement team – stock take, sales on day, incoming, transfers, promotional material etc.
Key Performance Indicators
| NO |
KEY RESULT AREAS |
KEY PERFORMANCE INDICATORS |
WEIGHT OF KPI’S |
| 1 |
Excellent Customer Service |
Assist clients as they walk into the shop and help them identify products they are looking for while giving proper product information and minimize customer complaints to 0% |
30 |
| 2 |
Zero Expiries |
Monthly reports on short expiries in your section by the 15th and 30th of every month |
30 |
| 3 |
Attractive goods display |
Display goods by using FIFO method and ensuring cleanliness of shelves in your section |
10 |
| 4 |
Optimum Stock Levels |
100% Timely Order and placement of stock while ensuring proper inventory control in your section |
20 |
| 5 |
Store Cleanliness |
Ensure shop is cleaned and shelves dusted daily |
10 |
| |
|
Total |
100 |
If you are proactive, customer-focused and ready to grow your retail skills in a fast-paced environment, we would love to hear from you.
