Oasis Healthcare Group is recruiting Customer Experience Interns across their various branches to support the Customer Experience team in delivering a positive patient experience by assisting with patient engagement, feedback collection, service recovery, customer communication, and monitoring of patient experience standards.
Locations: Kisii, Keroka, Ngong, Kitui, Busia, Nairobi & Kapsabet
Key Responsibilities
- Support the delivery of excellent patient and customer experience across the facility.
- Welcome, guide and assist patients and visitors with general service-related inquiries.
- Collect, document and follow up on patient feedback, complaints and compliments.
- Assist in monitoring customer experience and identifying service gaps.
- Support customer satisfaction surveys and other customer experience initiatives.
- Escalate customer concerns requiring further intervention to the appropriate supervisor.
- Maintain accurate customer experience records and assist in preparing reports.
- Support implementation of customer experience improvement initiatives.
- Perform any other duties assigned by the supervisor.
Skill & Experience
- Bachelor’s Degree in Customer Experience, Marketing, Hospitality Management, Public Relations, Communications, Business Administration or a related field.
- Must have graduated within the last two (2) years.
- Excellent communication and interpersonal skills.
- Good listening and problem-solving skills.
- Professional, courteous and confident in dealing with people.
- Good computer skills and attention to detail.
- A proactive, enthusiastic and willing-to-learn attitude.
Deadline: Sunday, September 20, 2026
Unlock Your Dream Career with Our Expert CV Makeover
Our professional CV revamp service will give your job search the edge it needs. Crafted by industry experts, your new CV will showcase your talents and land you more interviews.
Upgrade Your Career Today from as low as KES. 600