Outspan Hospital seeks a proactive ICT Officer at their Nyeri Branch to manage day-to-day IT systems, provide first-level technical support, and ensure the 24/7 availability, security, and efficiency of the hospital’s ICT infrastructure. This role ensures continuous clinical and administrative operations through rapid incident resolution, system maintenance, and data protection.
Key Responsibilities
- Technical Support: Resolve 1st-level issues via ticketing systems (Jira/ServiceDesk) for PCs, software, and clinical peripherals (barcode scanners, medical printers); triage tickets by clinical urgency.
- Systems & HMIS Administration: Support Hospital Management Information Systems (HMIS), ERP software, Active Directory permissions.
- Infrastructure & Maintenance: Maintain LAN/WAN connectivity, switches, and access points; perform scheduled preventive maintenance on hardware and server room equipment.
- Cybersecurity & Data Privacy: Enforce endpoint security (antivirus, firewalls) and comply with data protection laws to safeguard confidential Patient Health Information (PHI).
- Backups & Operations: Perform routine system backups, maintain IT asset inventories, coordinate vendor escalations, and respond promptly to emergency outages.
Qualifications and Requirements
- Education: Minimum Diploma in IT, Computer Science, or equivalent (Degree preferred).
- Experience: 1-2 years in ICT support or systems administration (healthcare setting preferred).
- Technical Proficiencies: Familiarity with ticketing tools, Active Directory, basic networking (TCP/IP, cabling), HMIS/ERP, and cybersecurity fundamentals.
- Certifications (Added Advantage): CCNA, CompTIA (A+, Network+, Security+), or ITIL Foundation.
Core Competencies
- Excellent interpersonal skills with the ability to communicate technical guidance clearly and patiently to non-technical medical personnel.
- Strong analytical and troubleshooting abilities to resolve hardware, software, and network faults quickly.
- High degree of integrity when handling sensitive medical data and proprietary institutional information.
- Ability to work calmly and effectively under pressure during network outages or critical clinical system downtime.
- Strong time-management skills to balance ticket queues, routine maintenance, and sudden emergency requests.
- Ability to collaborate seamlessly within the ICT team and across administrative and clinical departments.
