Customer Care Representative at Linksys Fiber Networks

Linksys Fiber Networks is looking for a warm, tech-savvy Customer Care Representative in Molo with excellent problem-solving skills who will be responsible for providing professional and timely support to customers, responding to enquiries, resolving service-related concerns, and maintaining positive client relationships.

Responsibilities

• Receive and respond promptly to customer enquiries through available communication channels.
• Handle customer concerns, complaints, and support requests professionally.
• Identify customer issues and provide appropriate solutions or escalate where necessary.
• Maintain strong customer relationships to promote satisfaction and loyalty.
• Provide clear and accurate information about company products and services.
• Follow up on customer issues to ensure they are resolved satisfactorily.
• Maintain accurate records of customer interactions and requests.
• Work closely with other departments to resolve customer concerns.
• Meet established customer service KPIs and performance targets.
• Maintain a positive and professional company image when interacting with customers

Qualifications

• Diploma in IT/ICT background
• Positive & professional attitude
• Excellent communication & interpersonal skills
• Ability to multitask under minimal supervision
• Meet KPIs
• Prior customer care experience is an advantage

Required Skills

• Excellent verbal and written communication skills.
• Basic computer proficiency and ability to learn customer service systems.
• Strong interpersonal and customer-handling abilities.
• Ability to handle difficult or dissatisfied customers calmly.
• Good problem-solving and decision-making skills.

Benefits

• Friendly & supportive working environment
• Opportunities for professional & career growth
• Opportunity to work within a customer-centric, quality-driven team

Apply for this vacancy

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