Collections Officer

Responsibilities

• Monitor and review customer accounts to identify overdue payments and potential defaults.
• Contact borrowers through phone calls, emails, and field visits to follow up on overdue payments.
• Negotiate repayment plans and settlements with delinquent clients to recover outstanding amounts.
• Maintain accurate records of client interactions, repayment agreements, and collection activities.
• Prepare and submit regular reports on collection activities, including recovered amounts and arrears.
• Conduct field visits to assess clients’ financial situations and ensure effective debt recovery.
• Collaborate with loan officers and other stakeholders to address issues contributing to delinquency.
• Ensure compliance with internal policies and legal regulations in all collection activities.
• Liaise with third-party collection agencies when necessary to recover overdue funds.
• Provide financial education and guidance to clients to encourage disciplined repayment behavior.

Qualifications

• Bachelor’s degree/Diploma in any business-related course
• MUST have a minimum of 2 years of experience in a similar role from a microfinance/ microcredit Industry
• Strong negotiation and communication skills.
• Ability to handle difficult conversations tactfully.
• Knowledge of revolving credit products and financial services regulations.
• Proficiency in data analysis and collection software.
• Commitment to ethical practices and customer service excellence.

Salary: Kes. 15,000 + Commission