Customer Service Assistant

Bristol Park Hospital is a licensed healthcare provider that has been in the business for over 15 years offering quality and affordable healthcare services in Nairobi, Kitengela, and Machakos. Our vision is to be a world-class provider of quality, innovative, and accessible Healthcare Solutions. Our institution is seeking to recruit a highly talented and dynamic professionals to fill the following position;

CUSTOMER SERVICE ASSISTANT

The incumbent will be responsible for ensuring pleasant, friendly, and efficient customer service to internal and external customers.

Responsibilities

• Facilitating pre-authorization patient process of admissions, surgical, and discharges are conducted effectively.
• Providing exemplary customer service to internal and external customers.
• Handling comprehensively all inquiries and directing accordingly from within and externally in a timely way.
• Booking and following up on specialized clinics for patients with appointments with specialists at the hospital.
• Assisting in the patient discharge process and ensuring is timely and effective.
• Receiving patients, ascertaining the nature of the visit, and directing visitors to appropriate services needed.
• Assisting in running patient bills after service delivery.
• Managing the patient queue at the reception to avoid overcrowding.
• Answering queries from patients, pertaining to billed drugs among others.
• Preparing insurance claims daily, weekly and monthly reports to the Head of department customer care.
• Generating invoices for insurance claims for payment and following up on insurance claims submitted previously for payment approvals.
• Answering telephone and electronic inquiries and relaying telephone calls and messages

Qualifications

• Minimum of 2 years of relevant experience.
• Excellent organizational and time management skills with the ability to multitask.
• Excellent communication skills.

Education

• Diploma in Business Administration or Public Relations, Communication, Customer Service from a recognized institution.