Dispatch Assistant / Rider

Harley’s Limited is thrilled to announce the opening of its newest branch in Meru County, set to launch on the 1^st November 2025! As we grow our footprint across Kenya, we’re looking for a dynamic and experienced professional to take on a pivotal leadership role in this exciting new chapter.

Harley’s Limited is one of East Africa’s most respected Pharmaceutical, Medical, OTC products, and healthcare service providers.

For more than 40 years, Harleys is committed to providing the highest customer service standards and quality health care products.

We are looking for a dependable and professional Dispatch Assistant / Rider, to join our logistics team. The successful candidate will play a key role in supporting dispatch operations by ensuring timely, accurate, and efficient delivery of goods, using a company motorbike. Responsibilities include verifying deliveries, maintaining proper documentation, ensuring safety compliance, and representing the company positively in the field. The rider will also be responsible for routine motorbike checks and strict adherence to PPB, OHAS, city council, and traffic regulations.

Job Benefits

• Impactful Work: Join a vibrant work environment which promotes innovation, collaboration and professional growth.
• Transparent Leadership: Experience a leadership team that is accessible, transparent and values employee feedback.
• Growth Opportunities: Elevate your career with unparalleled opportunities for professional growth, directly contributing to the growth of the company.

Responsibilities

• Delivery Operations: Deliver goods to customers using a company motorbike along assigned routes, ensuring timely, professional, and compliant deliveries, while maintaining the company’s image and obtaining all required delivery confirmations.
• Vehicle Inspection and Safety Compliance: Conduct daily motorbike checks, wear all required safety gear, and report faults promptly to ensure safe operations in compliance with PPB, OHAS, and road safety regulations.
• Order Verification and Dispatch Preparation: Receive, sort, and verify orders before dispatch, check quantities, labels and item conditions to ensure accurate deliveries.
• Loading, Unloading and Goods Handling: Assist in loading and unloading goods securely to prevent damage, and take full responsibility for the condition and accountability of items in transit.
• Customer Service and Conduct: Provide excellent service during deliveries, address customer queries courteously, and report any complaints or delivery issues to the Dispatch Manager.
• Documentation and Reporting: Maintain accurate delivery records, log kilometers and fuel usage, and submit signed delivery notes, invoices and any collected payments promptly upon return.
• Security and Emergency Response: Park safely in designated areas, stay alert to security threats, and follow company emergency protocols, reporting any incidents immediately.
• Compliance and SOP Adherence: Follow all company SOPs and policies related to dispatch, delivery, safety and quality management standards.
• Motorbike and Workspace Hygiene: Keep the motorbike and delivery gear clean and well-maintained and assist in maintaining a tidy dispatch area when required.
• General Dispatch Support: Support other dispatch activities such as sorting, scanning or loading vehicles, and perform any additional tasks assigned by the Management.

Qualifications

• Minimum KCSE Certificate. A Certificate and/or Diploma in Logistics or Supply Chain will be an advantage.
• Valid Motorcycle Riding License (Class “F” or “G”) and good riding record for a minimum of two years.
• Basic training in GDP or GSP will be an advantage.
• Minimum 2 years of experience in delivery, courier or dispatch operations.
• Good understanding of Meru routes and surrounding areas.
• Basic mechanical knowledge of motorbike operations will be an advantage.
• Experience in handling pharmaceutical or sensitive goods will be an advantage.
• Fluent in both English and Kiswahili. Knowledge of additional regional languages will be an advantage.