Overview
- Experience: Min. 1 Year
- Min. Education level: Bachelor's Degree
- Specialism: Business Administration / Business Information Technology (BIT) / Business Management / Information Systems / IT or Computer Science
- Deadline: Monday, September 8, 2025
Vacancy Description
About Company
The Kenya Revenue Authority (KRA) is the National Revenue Collection Agency for the Government of Kenya. Our Vision is: “An agile tax and customs revenue agency facilitating voluntary compliance for all.”
The Authority is seeking to recruit results-oriented, self-driven, dynamic, and experienced individuals with high integrity to fill the following positions:
Officer – Business Application Support
Terms of Service: Three (3) years, Fixed Term Contract
Remuneration: As per KRA salary structure
Job Summary.
The jobholder shall be responsible for providing general support and training the business systems users and documentation of business requirements.
Duties and responsibilities
- Implement the basic troubleshooting and resolution of technical issues related to business applications to minimise disruptions.
- Support end-users by answering questions, providing guidance, and helping them in the successful resolution of issues.
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
- Provide basic training to system users and troubleshoot minor incidents and system issues.
- Responsible for the implementation of approved System Change Requests (SCRs) to facilitate successful implementation.
- Provide general reports to stakeholders as per the service level agreement.
- Perform general duties and tasks as assigned by management
Person specifications
For appointment to this job, the candidate must have:
- A Bachelor’s degree in IT/ Management Information Systems / Business IT/ Computer Science / Business Administration / Management Course or any other related course from a recognized institution
- One(1) year of relevant work experience.
- Proficiency in Computer Applications.
Technical competencies
- Certified Business Analysis Professional CBAP
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Application Guidelines
Interested candidates are requested to submit online applications by 8th September, 2025, 23:59hrs.
Please Note:
- It is a criminal offence to present fake certificates/documents and to include incorrect information in the application.
- Canvassing, falsifying or misrepresentation of qualifications will lead to automatic disqualification.
- Only shortlisted and successful applicants will be contacted.
- KRA is committed to affording equal employment opportunities to men and women, members of all ethnic groups and persons with disabilities. People with disabilities, the marginalized and the minorities are therefore encouraged to apply.
- KRA does not charge any application, processing, interviewing, or any other fee at any stage of the recruitment process.
Additional Requirements:
Successful candidates will be expected to present the following certificates/reports in line with Chapter Six of the Constitution of Kenya 2010: -
- Valid certificate of good conduct from the Directorate of Criminal Investigations.
- Valid clearance certificate from Higher Education Loans Board (HELB).
- Valid tax compliance certificate from Kenya Revenue Authority (KRA).
- Current report from an approved Credit Reference Bureau (CRB)
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