Receptionist

General Responsibilities

• Being a welcoming face to the School
• Overseeing and monitoring all visitors – making sure the appropriate checks have been made in line with the School’s Safeguarding policies and that appropriate visitor protocols are followed
• Answer telephone calls and deal with face-to-face enquiries efficiently and in a professional and supportive manner
• Managing the school’s email inbox, ensuring the school meets its expected response times and emails are acted on by replying or referring/escalating where needed
• Handle all confidential correspondence with discretion
• Manage enquiries and requests efficiently, referring where necessary
• Be the point of contact between home and school for all students

Administration

• Support the Admin, Admissions and teaching teams with their routine administrative tasks – including printing and communicating with parents, students and members of staff
• Coordinate the team’s diaries, making decisions around priorities and suitably briefing staff members about their appointments
• Keeping accurate daily student attendance records on iSams and running a daily report
• Logging and updating other information on iSams and running reports as required
• Organize travel and accommodation arrangements as required
• Proof-read outgoing communication to ensure it is of the highest standard
• Maintain accurate records in efficient files and online systems
• Support with the co-ordination of certain school events

Other Responsibilities

• Contribute to the busy life of the School
• Attend and contribute to Administration and Office meetings
• Actively participate in the school activities and events, such as Open Events, trips and visits, plays and concerts, sports days and fundraising ventures.
• Be familiar with the contents of the Staff Handbook, including the school’s aims and policies, and endeavour to follow closely the guidance provided in these documents.
• Be familiar with the school’s health and safety guidance and be mindful of the health and safety of all members of the school community.
• Work such reasonable additional hours as may be necessary to enable the effective discharge of the Receptionist’s professional duties.

Person Specification:

The successful candidate will have:

Knowledge and Experience

• Have excellent literacy skills and a sound command of written English
• Have experience of working in an administrative and /or customer facing role, preferably in a school setting
• Proficient in the use of Microsoft Office
• Ability to prioritise tasks
• Fully conversant with all aspects of data protection

Personal Qualities

• Professional in appearance
• Excellent communication and interpersonal skills, the ability to dal confidently with parents, students and senior level management
• Excellent time management skills and meticulous attention to detail
• Able to maintain confidentiality
• Demonstrates energy, enthusiasm and has a good sense of humour
• Able to work collaboratively and under pressure to meet deadlines
• Able to act as an ambassador for the school in all dealings with prospective parents and the general public