Join Mazi Mobility today as our Operations Administrator in Nairobi! If you are organized, digitally savvy, and eager to support a mission-driven team building the backbone of e-mobility in Africa, we want to hear from you. APPLY NOW and help us drive the change!
Department: Operations
Location: Nairobi, Kenya
Reports to: Operations Lead
Job Type: Full-time
Salary: Ksh 30,000
About Mazi
Mazi Mobility is transforming Africa’s transport infrastructure through intelligent electric mobility solutions. We build and operate interoperable battery swapping stations for electric motorcycles, underpinned by a smart digital platform with ambitions to build a multi-battery Al optimization system. Since 2021, we have been a market leader in charging and e-mobility. In a $30Bn e-mobility market opportunity, we see battery swapping and charging as a key enabler for the development of the sector.
We’ve partnered with various e-mobility companies in the region and see ourselves as building the backbone of what will be the connective system of various countries on the continent and beyond. With a young but highly experienced and motivated team. Mazi is focused on our mission in powering Africans into an electrified future.
Our Values
Experience the customer: Mazi exists for its customers; by experiencing the customer, we are committing to live in their shoes, understand their struggles and help them at every turn.
Ubuntu: A team is only as strong as its weakest link; we are a functional unit – focused and dedicated. We are passionate people who care about making a difference and understand we must help each other achieve our ambitious mission.
Be Direct and Accept: We celebrate our wins and don’t shy away from our mistakes. We have hard conversations with empathy and optimize for long-term success and company longevity. Opinions are valid, but we don’t take things personally if they don’t always align. We are quick to make decisions and combine multiple good ideas into singular great ones.
Execution, Execution, Execution (3EX): We are outcome-based, relentlessly pursuing our goals. We are building a meritocracy. We go beyond most companies for our customers; we care about the what, the why, and the how. Excellence and attention to detail are blended with adaptability and pace. We have a bias to action.
Founding the Future: Mazians are never really satisfied. There is always a faster, better, kinder way to do what we do. We are not scared to go first and fail We are obsessed with the growth and development of our products, people, and customers. We are predicting the future because we are actively shaping it.
Role Overview
Front Desk Management
- Welcome visitors with warmth and professionalism; you’re the first impression of Mazi.
- Keep the reception area organized, presentable, and ready for guests at all times.
- Maintain accurate visitor logs and issue badges when needed.
Communication & Coordination
- Manage incoming calls, emails, and messages, ensuring they reach the right people quickly.
- Respond to general inquiries about Mazi’s products and services.
- Coordinate with internal teams and external partners to support daily operations and meetings.
Customer Experience
- Provide helpful information to visitors and callers, directing them to the right department.
- Support our customers by answering basic questions and ensuring a positive experience at every touchpoint.
Administrative Support
- Receive and distribute deliveries.
- Schedule meetings and assist in planning company events.
- Track and order office supplies to ensure smooth day-to-day operations.
- Support with data entry, document filing, and other administrative duties.
- Liaise with Mazi Point attendants to ensure their administrative needs are met.
Statutory Management
- Maintain and update company statutory records (licenses, permits, insurance, and tax documents).
- Track expiry dates and coordinate timely renewals.
- Liaise with government agencies and ensure compliance with statutory requirements.
- Safely archive and manage important records.
Social Media Management
- Assist in managing Mazi’s social media channels (e.g.. LinkedIn, Twitter, Facebook, Instagram) by scheduling and publishing content.
- Monitor social media for customer inquiries, comments, and mentions; escalate as needed.
- Support the marketing team with basic content creation and community engagement to enhance brand visibility.
- Help track basic social media metrics and report on engagement trends.
What You Bring
Education:
- Diploma or equivalent qualification; a certification in Office Administration, Management, or Social Media/Digital Marketing is an added advantage.
Experience:
- Prior experience in a front office, receptionist, or administrative support role preferred.
- Experience in customer service or hospitality is a plus.
- Basic experience with social media platforms for business is beneficial.
Skills:
- Proficient in Google Workspace (Docs, Sheets, Calendar, Gmail).
- Excellent written and verbal communication skills.
- Strong organization, multitasking, and problem-solving abilities.
- Attention to detail and discretion when handling confidential information.
- Basic understanding of social media management tools (e.g.. Hootsuite, Buffer) is a plus.
Personal Attributes:
- Warm, professional, and approachable.
- Reliable and punctual.
- Team-oriented, but comfortable working independently.
- Energetic and adaptable in a fast-moving environment.
- Creative and interested in digital communication and brand building.
