Call Center Internship

Are you a motivated communicator ready to launch your career with a global impact?

Fresh Life is looking for an enthusiastic Call Center Intern to be the voice of our vital sanitation services! If you have strong communication skills and a passion for positive social change, don’t miss this chance to gain hands-on experience with a Fast Company recognized social venture.

Fresh Life is an award-winning social venture based in Nairobi, Kenya. We undertake two exciting lines of work:

• We provide safe, sustainable sanitation services to residents living in urban informal settlements of Nairobi, Kisumu, Eldoret and Lusaka using end-to-end non-sewered sanitation solutions. Watch here!
• We partner with cities to develop and deliver safe sanitation and waste management for urban residents. Using a systematic methodology, we match cities’ sanitation and waste management needs with technology and service delivery models, and then offer clear guidance on the steps that governments, funders, service providers and technology developers can take to develop and implement integrated service delivery systems.

Operational since 2011, The Sanergy Collaborate serves over 150,000 urban residents with safe sanitation services every day and safely removes nearly 20,000T of sanitation waste per year. We have built a team of over 400 employees from diverse backgrounds who all embody the drive, creativity, teamwork, and passion that make us achieve our goals. For our work, we have been recognized by the Gates Foundation as part of the 2030 Sustainable Development Goals accelerator and by Fast Company as one of the 10 most innovative companies in the world doing social good and one of the 10 best companies in Africa.

Call Center Intern

We are seeking a motivated and enthusiastic Call Center Intern to join our team. The primary focus of this role is to handle outbound calls to clients, ensuring excellent customer engagement, while also supporting data entry and related administrative duties. This internship offers hands-on experience in customer relations, communication, and data management.

What you’ll do

• Make outbound calls to clients to provide information, follow up, or promote services.
• Maintain a professional and courteous tone during all client interactions.
• Accurately capture client responses and update relevant records in the database.
• Perform data entry tasks, ensuring accuracy and completeness of client information.
• Assist in generating reports from call and client data as required.
• Collaborate with the team to identify and resolve any client issues or concerns.
• Support other administrative tasks as assigned by the supervisor.

Qualifications

• Currently pursuing or recently completed a degree/diploma in Business, Communications, IT, or related fields.
• Strong verbal and written communication skills.
• Basic computer literacy; proficiency in MS Office (Excel, Word) is a plus.
• Ability to handle multiple tasks while maintaining accuracy.
• Detail-oriented and organized with good time management skills.
• Positive attitude and eagerness to learn in a fast-paced environment.