Training Officer

BURN is seeking a dynamic Training Officer to join our team in Kenya, playing a pivotal role in empowering our sales and field operations teams! This exciting opportunity will see you designing and delivering impactful training programs focused on product knowledge, sales techniques, and customer engagement, ensuring our teams are equipped to drive BURN’s mission forward. You will collaborate with various departments to translate product updates into clear learning materials, conduct field visits for coaching, and track the effectiveness of training initiatives.

BURN is working to create a world where cooking positively impacts all life on earth by producing the world’s most efficient biomass, liquid fuel, and electric cookstoves.

BURN is the largest vertically integrated modern cookstove company in the world, providing world-class R&D, manufacturing, and carbon offset projects from our HQ in Kenya and across 10 countries in Africa.

About the role

BURN is recruiting a Training Officer who will be responsible for designing and implementing training programs to enhance the sales skills and performance of the sales and field operation teams.

The individual will ensure that the sales and field operations teams are well-equipped to meet the needs of the organisation and to achieve its sales objectives.

Duties and Responsibilities

• Design and deliver onboarding and refresher training for commercial and field teams
• Develop training materials, including presentations, job aids, and assessments
• Train teams on product features, sales processes, customer engagement, and compliance requirements
• Work closely with Product, Commercial, and Operations teams to translate updates into training content
• Conduct field visits to observe performance, identify skill gaps, and provide coaching
• Track training effectiveness through assessments, feedback, and performance indicators
• Maintain training records and report on training coverage and outcomes
• Support rollout of new products, features, or process changes through structured training.

Skills and Experience

• At least 2 years’ experience in training, facilitation, or sales enablement roles
• Strong presentation and facilitation skills
• Ability to translate complex product or process information into simple, practical training
• Excellent communication skills (verbal and written)
• Willingness to travel for field-based training.
• Experience in field-based commercial operations roles
• Experience in the renewable energy or cookstove sector.
• Familiarity with adult learning principles and training methodologies
• Data-driven mindset with ability to assess training impact
• Proficient in LMS tools