Gap Recruitment Services is hiring an M-Pesa Attendant in Gigiri, Hurlingham, Naivasha, and Embakasi. If you have a KCSE grade of C- or higher, strong numerical skills, and a commitment to excellent customer service, we want to hear from you!
Gap Recruitment Services' client is seeking to hire a reliable and customer-focused M-Pesa Attendant to manage daily mobile money transactions at their outlets. The role requires a high level of integrity, accuracy, and excellent customer service skills to ensure smooth and secure handling of cash and electronic transactions.
Location: Gigiri, Hurlingham, Naivasha, Embakasi
Key Responsibilities
M-Pesa Transactions & Cash Handling
- Perform M-Pesa transactions including deposits, withdrawals, transfers, bill payments, and airtime purchases
- Ensure accurate recording of all transactions and balances
- Maintain sufficient float and cash levels at all times
- Balance cash and M-Pesa float daily and report any discrepancies immediately
Customer Service
- Serve customers professionally, courteously, and efficiently
- Respond to customer inquiries regarding M-Pesa services and transactions
- Resolve basic customer complaints or escalate issues where necessary
- Build and maintain positive customer relationships
Compliance & Security
- Adhere strictly to Safaricom M-Pesa operating procedures and compliance guidelines
- Ensure proper KYC (Know Your Customer) procedures are followed
- Maintain confidentiality of customer information and transaction data
- Observe security procedures to prevent fraud, loss, or theft
Reporting & Record Keeping
- Maintain accurate transaction records and daily reconciliation reports
- Prepare end-of-day summaries for review by the supervisor
- Ensure proper filing of transaction-related documentation
Required Qualifications and Experience
- KCSE minimum grade C minus.
- Prior experience as an M-Pesa Attendant or in a similar cash-handling role is an added advantage
- Basic computer literacy
- Strong numerical and record-keeping skills
- Ability to work long hours, weekends, or shifts as required
Core Competencies
- High integrity and honesty
- Strong attention to detail
- Excellent customer service and communication skills
- Ability to work under minimal supervision
- Trustworthy, reliable, and accountable
- Ability to work in a fast-paced environment
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