Customer Support Intern

The Standard Group Plc, a multi-media organization with investments in media platforms spanning newspaper print operations, television, radio broadcasting, is seeking a Customer Support Intern to join their Online/Digital Department. This is a great opportunity to gain hands-on experience in customer engagement, digital support systems, and real-time problem-solving.

Key Responsibilities

• Respond to customer inquiries via email, live chat, social media, and support tickets
• Resolve basic customer issues and escalate complex cases when necessary
• Monitor and manage support requests using CRM/helpdesk systems
• Assist in troubleshooting technical or account-related issues
• Track and report recurring customer feedback to improve service delivery

Qualifications & Skills

• Diploma/Degree in Business, IT, Communications, or related field
• Strong written and verbal communication skills
• Ability to multitask and manage time effectively
• Willingness to learn in a fast-paced digital environment
• Basic computer skills (Microsoft Office, email platforms, internet tools)