Acorn, the company behind Qwetu Student Residences, Qejani RESIDENCES and vuka is hiring a call center agent in Nairobi.
Responsibilities
- Driving customer acquisition through tele-sales, manage a large volume of both inbound and outbound call identifying potential customers and their details on our CRM.
- Providing excellent customer experience to all contacts (inbound and outbound) by providing accurate product information, responding to all queries by phone and email while upholding the Qwetu Brand.
- Engaging residents to follow up on their queries on maintenance, tenancy and updating the helpdesk to close all issues using first time resolution tactics.
- Following up with potential and current customers on bill payments, rent reminders and collections.
- Identifying and escalate priority issues, routing calls to appropriate resource, following up customer calls where necessary, and documenting all call information according to standard operating procedures.
- Completing call logs, prepare and share call reports timely.
- Sharing any customer VOC for improvements.
- Channeling any customer pain points for resolution and keep customer informed
Qualifications
A graduate in any Kenyan university or college studying Tourism, Hospitality, International Relations or any business-related courses.
Must have skills
- Positive with a high-energy attitude.
- Proficient in Microsoft Office (especially MS Word, Excel and PowerPoint).
- Excellent written and verbal communication skills.
- Self-directed and able to work without supervision.
