Fireside Group are thrilled to announce an opening for the position of ISP Technician.
LOCATION: NAIROBI & MOMBASA
Fireside Group is a leading engineering and technology solutions provider in East Africa, specializing in telecommunications, civil and electrical engineering, and digital transformation.
Qualification
- Minimun Certificate in Fiber optics or related field.
- Atleast 1+ years of experience in a similar role.
- Basic understanding of fiber network concepts.
- Proficiency in fiber handling & maintenance.
- Strong problem-solving skills and technical expertise.
Key Responsibilities:
- Installing and terminating fiber optic cables and other network equipment.
- Resolving Loss of Service and Connections within SLA.
- Ensure tickets are updated timely and closed with clears once resolved.
- Observing Health & Safety guidelines and ensuring quality assurance throughout the implementation and maintenance period.
- Educating clients on basic troubleshooting processes and answering fiber optic related questions from customers.
- Individuals will work as a team with other technicians and NOC personnel and report to field supervisors.
- Fiber link faulting and faults resolutions within the Service Level Agreement (SLA).
- Splicing fiber optics at various fiber distribution hubs, troubleshooting and testing fiber links with a light source, optical power meters and an OTDR.
- Providing timely updates on fiber faults to the NOC personnel and ensuring excellent customer service to the client.
- Any other duty that may be assigned from time to time.
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