IT Officer at Red Lands Roses SEZ Plc

Red Lands Roses SEZ Plc is Hiring an IT Officer in Ruiru.

Department: ICT
Duration: 6-month probationary period, offered as a path to a permanent position based on individual performance
Reports to: IT & Data Management Associate
Working Hours: As per company policy, not exceeding the maximum hours prescribed under the Employment Act (Cap. 226, Laws of Kenya)

I. Position Summary

As an IT Officer, you will take hands-on responsibility for the day-to-day ICT operations of the organization - maintaining and supporting IT infrastructure, networks, hardware, and systems, providing first-line technical support, and safeguarding IT security, compliance, and asset records across all sites (RLR1, RLR2, RLR3, DCC). Applying a strong Computer Engineering foundation, you will keep systems, networks, and equipment reliable and available at all times. This opportunity is offered as a path to a permanent role: your performance, reliability, and initiative during the engagement will determine your confirmation into a permanent IT Officer position.

II. Key Responsibilities

• Infrastructure & Networking: Maintain and support hardware, servers, and networking equipment across all sites, ensuring 24/7 uptime of servers, network infrastructure, firewalls, access points, and emails.
• Connectivity & Continuity: Manage VPN monitoring for secure offsite access, and monitor and optimize internet services, including secondary internet options for business continuity.
• Security & Data Protection: Implement cybersecurity and data-protection measures against malware, phishing, and external attacks; manage user access control; and maintain data backups and disaster-recovery arrangements.
• Systems Maintenance & Support: Support critical business systems (Sun System, payroll, clocking systems), carry out software installations, updates, and patches, and support Microsoft 365 and wireless scanning solutions.
• Helpdesk & User Support: Provide first-line support for hardware, software, printers, scanners, and network connectivity; set up and maintain end-user devices; and document incidents and resolutions.
• Physical & Smart Systems: Maintain and support VOIP, CCTV, access-control, and barcode/wireless scanning systems, and provide networking and hardware support for loT projects (Al sensors, climate monitoring, EC-PH, and other smart solutions).
• Compliance & Systems Audit: Enforce ICT policies and security standards, support internal ICT audits, maintain audit-ready documentation, and periodically review CCTV footage and Navitrac (vehicle movement) logs.
• Asset Management: Maintain an accurate IT asset inventory (hardware, software licenses, AMCs), track warranties and preventive maintenance, assist in procurement documentation, and lead periodic IT asset stock-take exercises.
• Training & Documentation: Train new staff at induction, provide refresher and cybersecurity-awareness training, maintain SOPs and IT documentation, and liaise with vendors for support, repairs, and upgrades.

III. Key Objectives

In this role you will be expected to:

1. Keep networks, servers, and hardware reliable and available across all sites.
2. Resolve first-line IT support issues promptly and effectively.
3. Uphold IT security, backups, and data-protection standards.
4. Maintain accurate IT assets, documentation, and SOPs.
5. Support systems, users, and smart-solution projects across the organization.

IV. Key Performance Indicators

• System Uptime: Network, server, and hardware availability; downtime minimized
• Support Resolution: Timeliness of first-line issue resolution
• Security & Backups: Cybersecurity posture; backup and disaster-recovery readiness
• Compliance & Audit:  IT audit findings and non-conformities kept to a minimum
• Assets & Documentation: Accuracy of asset inventory, SOPs, and IT records

V. Qualifications & Experience

Minimum Criteria to Apply

• Degree: Bachelor's degree in Computer Engineering (or Electrical & Computer / Electronics Engineering). A Computer Engineering background is required for this role.
  Class: Second Class Honours (Upper Division) or higher.
  KCSE Grade: Minimum overall grade of B (Plain) or higher.
  Experience: Minimum 2-3 years' hands-on experience in IT infrastructure, networking, hardware, and systems support.

Additional Qualifications & Skills

• Technical Knowledge: Network infrastructure, cybersecurity, hardware troubleshooting, and Windows Server / SQL Server administration; familiarity with VOIP, CCTV, access-control, and IoT systems; and Microsoft 365 and cloud-based systems.
• Certifications (Desirable): CCNA / CompTIA Network+ or IT Security (CompTIA Security+); cloud (Azure, AWS, or Google Cloud); and scripting (Python, PowerShell).
• Soft Skills: Strong initiative, problem-solving, and the ability to work independently and as part of a team.
• Communication: Good English communication skills (spoken and written).
• Other: Eligible to work in Kenya.

VI. Pathway to Permanent Role

• Mid-Probation Review (3 months): A review of technical delivery, reliability, and conduct, with feedback on progress.
• Confirmation Assessment (6 months): Strong performance may qualify you for a permanent IT Officer position. Your performance, initiative, and reliability throughout the probationary period are key to your success.

Apply for this vacancy

Deadline: Thursday, August 20, 2026

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