Oasis Healthcare Group is recruiting Customer Experience Interns across their various branches to support the Customer Experience team in delivering a positive patient experience by assisting with patient engagement, feedback collection, service recovery, customer communication, and monitoring of patient experience standards.
Locations: Kisii, Keroka, Ngong, Kitui, Busia, Nairobi & Kapsabet
Key Responsibilities
- Support the delivery of excellent patient and customer experience across the facility.
- Welcome, guide and assist patients and visitors with general service-related inquiries.
- Collect, document and follow up on patient feedback, complaints and compliments.
- Assist in monitoring customer experience and identifying service gaps.
- Support customer satisfaction surveys and other customer experience initiatives.
- Escalate customer concerns requiring further intervention to the appropriate supervisor.
- Maintain accurate customer experience records and assist in preparing reports.
- Support implementation of customer experience improvement initiatives.
- Perform any other duties assigned by the supervisor.
Skill & Experience
- Bachelor’s Degree in Customer Experience, Marketing, Hospitality Management, Public Relations, Communications, Business Administration or a related field.
- Must have graduated within the last two (2) years.
- Excellent communication and interpersonal skills.
- Good listening and problem-solving skills.
- Professional, courteous and confident in dealing with people.
- Good computer skills and attention to detail.
- A proactive, enthusiastic and willing-to-learn attitude.
