RefuSHE are hiring an entry-level Communications Assistant in Nairobi.
About RefuSHE
RefuSHE Kenya protects, educates and empowers orphaned, unaccompanied and separated refugee girls and young women to build healthier and more resilient futures for themselves and their children. The organization works across protection, education, skills development, livelihoods and economic empowerment.
Background Context
RefuSHE is embarking on a four-year Angaza program delivered by a consortium of implementing partners , seeking to advance economic and financial inclusion for diverse refugee and host community young women aged 18–35, including persons with disabilities, operating within the informal economy in camp and urban contexts. To bypass systemic barriers to formal employment, the program scales refugee-led, gender-responsive models through a multi-pronged strategy combining market-relevant skills training, apprenticeships, access to capital, and market linkages to strengthen young women-led micro-enterprises and livelihoods.
Job Title: Communications Assistant RK/HR/REC26-06
Department: Communications
Supervisor: Programs Manager
Location: Nairobi, Kenya
Contract Duration: 1 Year
Summary Profile
The Communications Assistant will support the organization’s storytelling, digital engagement, visibility, and advocacy efforts, ensuring that RefuSHE’s work, impact, and beneficiary voices are effectively communicated to diverse audiences including donors, partners, and the public.
Job Purpose
The Communications Assistant will provide operational and creative support to the Communications team in developing and disseminating compelling content across digital, print, and media platforms. The role supports documentation of program impact, storytelling, social media management, photography and videography coordination, and internal and external communications.
The position ensures consistent, ethical, and impactful communication aligned with RefuSHE’s brand, safeguarding principles, and advocacy priorities.
Key Responsibilities
1. Content Creation and Storytelling
- Support development of compelling human-interest stories, case studies, and impact narratives.
- Assist in writing, editing, and proofreading communication materials including newsletters, blogs, and reports.
- Capture and document program activities, ensuring ethical storytelling standards are upheld.
- Support creation of content highlighting refugee girls and young women’s voices and achievements.
2. Digital Communications and Social Media
- Assist in managing RefuSHE’s social media platforms (e.g., Facebook, Instagram, Linkedin, X).
- Schedule and publish content in line with the communications calendar.
- Monitor engagement and respond to basic audience interactions where appropriate.
- Support development of visual and written content for digital campaigns.
- Track basic social media analytics and engagement trends.
3. Photography, Videography, and Multimedia Support
- Support coordination of photography and videography during program activities.
- Assist in organizing media assets, photo libraries, and consent documentation.
- Help edit basic photos and videos for digital and reporting use.
- Ensure proper storage and labelling of multimedia materials.
4. Media and External Relations Support
- Support preparation of media briefs, press materials, and visibility content.
- Assist in coordinating media visits, interviews, and public events.
- Maintain updated media contact lists and communication databases.
- Support dissemination of organizational messages and campaigns.
5. Branding and Visibility
- Ensure consistent application of RefuSHE branding guidelines across materials.
- Support production of visibility materials such as posters, flyers, and banners.
- Assist in event branding and communication support for organizational activities.
6. Documentation and Reporting
- Support documentation of program activities for reporting and donor communication.
- Assist in compiling communications reports and performance summaries.
- Maintain organized digital archives of communications materials.
7. Safeguarding and Ethical Communications
- Ensure all communications adhere to safeguarding, consent, and ethical storytelling standards.
- Protect the dignity, privacy, and identity of program participants.
- Ensure informed consent is obtained and documented before capturing stories or images.
- Promote trauma-informed and respectful representation of refugees and vulnerable populations.
Qualifications and Experience
Education
- Diploma in: Communications Journalism, Public Relations, Media Studies, Development Studies, Marketing, Or related field
Experience
- Minimum 1-2 years’ experience in communications, media, journalism, or digital content creation.
- Experience working with NGOs or development organizations is an added advantage.
- Experience in photography, videography, or social media management is desirable.
- Experience working with refugee or vulnerable communities is an added advantage.
Required Skills and Competencies
- Strong writing, editing, and storytelling skills.
- Basic photography, videography, and content editing skills.
- Good understanding of social media platforms and digital engagement.
- Strong attention to detail and creativity.
- Ability to work under supervision and meet deadlines.
- Good interpersonal and communication skills.
- Ability to handle sensitive stories ethically and respectfully.
- Proficiency in Microsoft Office and basic design tools (e.g., Canva).
- Fluency in English and Swahili; additional languages are an advantage.
Working Conditions
- Office-based with frequent field visits to program sites.
- Participation in events, community engagements, and media activities.
- Occasional travel within Nairobi and surrounding areas.
- Flexible working hours during events or campaigns as required.
Ethical Requirements
The Communications Assistant must:
- Uphold dignity, consent, and confidentiality in all storytelling.
- Avoid harmful or exploitative representation of participants.
- Follow RefuSHE safeguarding and communications policies strictly.
- Ensure all content reflects respect, inclusion, and survivor-centered approaches.
Strategic Alignment
This role supports RefuSHE’s mission by:
- Amplifying refugee young women’s voices
- Strengthening organizational visibility and advocacy
- Enhancing donor and public engagement
- Supporting ethical and impactful storytelling
