Entry Level

People Operations (HR) Officer

4G Capital

Nairobi

Overview

Posted 10 hours ago
Experience: Min. 2 Years
Min. Education level: Bachelor's Degree
Specialism: Business Administration / HR & Administration

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Vacancy Description

Entry Level
Nairobi
Posted 10 hours ago

4G Capital are recruiting a proactive, detailed-oriented, and service-driven HR Officer (People Operations) to join our People & Culture team in Nairobi.

Department: People & Culture

Type: Full-Time (Monday – Friday, 8:00 AM – 5:30 PM)

In this pivotal role, you will be the backbone of our day-to-day HR operations, ensuring seamless service delivery across our branches and field teams. You will drive HRIS migration and automation, manage employee relations within strict service levels, uphold strict compliance with Kenyan labor laws, and leverage data to optimize our people processes.

Who We Are

At 4G Capital, we exist to Unlock Human Potential for Good and fulfill our mission to Grow Business with Capital and Knowledge.

As the market leader in unsecured working capital lending across Kenya and Uganda, we empower micro and small enterprises (MSMEs) to thrive by providing instant credit alongside transformative business training. Driven by proprietary fintech systems, data-led algorithmic underwriting, and mobile money integration, our work directly fuels economic empowerment at the grassroots level.

We aren’t just a fintech company—we are recognized for upholding the highest global standards in ESG (Environmental, Social, and Governance) and community impact. When small businesses succeed, entire communities transform—and our team is at the heart of that revolution.

Key Responsibilities:

Employee Relations & Case Management: Coordinate assigned ER cases, disciplinary hearings, and PIPs with fairness and compliance, meeting a strict 10-day SLA for closure.
HRIS Digitization & Automation: Lead the migration of our organizational directory into our HRIS, automate document workflows, and implement a streamlined post-probation tracking system.
Field Team Support: Serve as the first line of HR support for our field teams, resolving ticketing inquiries via Hiver efficiently and responsively.
Compliance & Records Management: Maintain audit-ready employee records and ensure all operational HR practices align with Kenyan labor laws.
Attendance, Leave & HR Analytics: Oversee attendance and leave tracking across teams and generate key HR metrics to support data-driven decision-making.

What You Bring:

The Ideal Candidate

You are an empathetic operational champion with a passion for efficiency, accuracy, and fairness. You thrive under pressure, love utilizing technology to solve manual friction, and take pride in delivering exceptional internal service.

Education & Credentials: Bachelor’s degree in Human Resources, Business Administration, or a related field, with active IHRM membership.
Experience: At least 2 years of hands-on HR experience in a fast-paced environment, with a strong grasp of Kenyan labor laws, employee relations, and performance processes.
Tech Savvy: Practical proficiency with modern HRIS platforms and workflow automation.
Mindset & Values: Uncompromising integrity, high confidentiality, exceptional organizational skills, and a proactive, problem-solving attitude.

What We Offer

Purpose Beyond a Paycheck: The chance to directly contribute to Africa’s premier MSME growth platform and impact thousands of entrepreneurs.
Growth & Professional Development: Exposure to modern HR automation tools, data-driven HR analytics, and mentorship within a high-performing People & Culture team.
A Vibrant Work Family: A collaborative, supportive, and inclusive culture where your ideas matter.

Our Culture

Working at 4G Capital means being part of a dynamic, high-integrity environment built on innovation, collaboration, and purpose-driven execution.

We believe that our people are our strongest asset. Our People & Culture team works continuously to create a supportive space where every team member—from headquarters in Nairobi to our field branches—feels heard, valued, and empowered to deliver their best. We embrace technology, streamline workflows, and champion a continuous-learning mindset to solve real-world challenges.

People Operations (HR) Officer

4G Capital

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People Operations (HR) Officer

4G Capital

Is this your next job?

Not for you? Share with a friend on...

View more jobs at 4G Capital →

Follow CampusBiz on Telegram Facebook Twitter/X LinkedIn

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