Ishtar are seeking a RECEPTIONIST to support the smooth day-to-day operations of the Ishtar Wellness Centre and ensure that clients and visitors receive professional, respectful, confidential, and welcoming services.
Ishtar exclusively runs the Ishtar Wellness Centre, which provides health and social wellbeing services mainly targeting men who have sex with men (MSM) and transgender women in Nairobi.
Key Responsibilities
- Welcome and receive clients, visitors, and partners professionally and courteously, manage the reception area, provide information on available Wellness Centre services, and direct or refer clients to the appropriate departments.
- Respond to telephone calls, emails, and general inquiries while maintaining confidentiality and professionalism.
- Support client registration and maintain accurate reception, appointment, visitor, and other relevant records.
- Maintain the confidentiality, privacy, and dignity of all clients in accordance with the Wellness Centre’s policies and procedures.
- Receive, sort, and direct correspondence, documents, and official communications to the relevant personnel.
- Provide administrative support, including filing, documentation, photocopying, scanning, and maintaining an organized and welcoming reception environment.
- Coordinate with program, management, and clinical teams to facilitate efficient client flow and smooth delivery of services.
- Opening and closing the office
- Manage the Ishtar social media platforms, promote services, respond to inquiries, and support online client mobilization while maintaining confidentiality
- Perform any other duties as assigned by the supervisor.
Minimum Qualifications
- KCSE certificate or any Diploma
- Excellent communication and interpersonal skills.
- Strong customer-care and client-handling skills.
- Good organizational and time-management skills.
- Basic computer skills, including Microsoft Word, Excel, and email.
- Good English reading and writing skills.
- Ability to maintain confidentiality and handle sensitive client information appropriately.
- Ability to work respectfully with diverse populations, including MSM, transgender persons, and other LGBTQ+ communities.
- Previous experience working in a health, community, peer education or social service setting will be an added advantage.
- Ability to work effectively as part of a team.
Personal Attributes
- Professional and welcoming manner.
- Strong attention to detail.
- Reliable, punctual, and organized.
- Respectful and non-judgmental.
- Able to handle confidential information with discretion.
- Good interpersonal and communication skills.
Terms of Engagement
Position: Receptionist
Nature of Position: contractual
