Assistant Public Communications Officers

Public Service Commission seeks a dynamic Assistant Public Communications Officer [III] to join their team in Nairobi at the Entry-level. This vital role demands sharp communication abilities, complemented by a relevant qualification in fields like Public Relations or Communications, and ideally, a Sign Language certificate. Successful candidates will be pivotal in managing diverse public interactions, drafting essential outreach content, capturing event data, and supporting corporate information dissemination across various digital and print channels, directly enhancing citizen service delivery standards.

Requirements for Appointment:

For appointment to this grade, a candidate must have:

(i) Kenya Certificate of Secondary Education mean grade C- or its equivalent with at least a C- in English and Kiswahili
(ii) possess good oral and written communication skills in both English and Kiswahili;
(iii) a Diploma in any of the following disciplines: Diploma in Telecommunication Operations, Customer Service, Public Relations, Communication Management, Event Management, Front Office or equivalent qualification from a recognized institution;
(iv) a certificate in sign language from a recognized institution

Duties and Responsibilities

(i) connecting telephone calls for customers and responding to Citizens Service Delivery Contact Centre enquiries
(ii) responding to customer enquiries and directing them to the respective destinations;
(iii) implementing standards and procedures for corporate communication.
(iv) capturing data of organized and scheduled corporate events;
(v) drafting corporate events briefs for distribution to the Customer relations personnel;
(vi) drafting initial information, education and communication materials for review;
(vii) shooting, photographing and editing promotional, and other video material/content;
(viii) registering participants during conferences, official visits, seminars and workshops;
(ix) distributing hard copy and digital corporate publications;
(x) disseminating of customer enquiries and complaints to relevant offices for action; and
(xi) interpretation of sign language