Technical Support Internships

Join Mawingu as an Intern Technical Support Specialist and drive digital inclusion across Kenya’s untapped regions. This engaging entry-level role is perfect for ambitious young professionals eager to translate their Diploma/Bachelor’s into tangible impact by ensuring seamless, high-quality internet installations for our SME and Enterprise clients.

Mawingu Networks is a Kenyan Internet Service Provider (ISP). We are Kenya’s largest ISP dedicated to the underserved and unserved areas of Kenya – and we are here to open opportunities through affordable internet access.

ROLE SUMMARY

The Technical Intern supports field installations, equipment recovery, and customer support activities, focusing on SME/Enterprise clients. The role involves ensuring quality installations, maintaining customer satisfaction, and assisting the technical and sales teams to meet service and revenue targets.

KEY RESPONSIBILITIES

• Support SME/Enterprise installations and repairs.
• Manage installation orders to meet revenue goals.
• Provide timely feedback and reports on installation progress.
• Liaise between clients, contractors, and design teams.
• Commission and test equipment post-installation.
• Ensure compliance with safety and operational policies.
• Be available for emergency technical support.

REQUIREMENTS

• Diploma/Bachelor’s in Telecommunication, Electrical, IT, or related field.
• At least 6 months of ISP field installation experience.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency in Microsoft Office.
• Customer-focused with solid technical and organizational abilities.
• Areas to work in: Naivasha, Kericho, Kisii and Marsabit.