Internship

Social Media Intern

Hotpoint Appliances

Nairobi

Overview

Posted 1 month ago
Experience: 3 - 6 Months
Min. Education level: Diploma
Specialism: Call Center / Customer Relations / Digital or Social Media / Journalism & Communication / Sales or Marketing
Deadline: Sunday, July 19, 2026

--- External Advertisement ---

Vacancy Description

Internship
Nairobi
Posted 1 month ago
Applications have closed

Hotpoint Appliances Limited, one of East Africa’s largest retailers and wholesalers of consumer electronics and home appliances in hiring a Social Media Intern in Nairobi.

Responsibilities and Accountabilities

Social Media Management

Assist in scheduling and publishing engaging content across HAL’s social media channels (Facebook, Instagram, X/Twitter, TikTok) in line with the marketing calendar.
Monitor and respond promptly and professionally to comments, messages and reviews across all HAL social media channels, ensuring every customer query is acknowledged and resolved or escalated.
Track mentions, comments, sentiment and engagement metrics; compile weekly social media and WhatsApp performance reports highlighting trends, common queries and areas for improvement.
Support execution of social media contests, promotions and campaign activations, including tracking entries and responding to participant queries.

WhatsApp and Customer Support

Manage HAL’s WhatsApp Business line, responding to product inquiries, order status, promotions and general customer questions in a timely, friendly and accurate manner.
Flag unresolved or sensitive complaints from social media and WhatsApp to the Call Centre Supervisor / Marketing team for prompt resolution, ensuring no query goes unanswered.
Assist the warehouse team by managing online customer queries after work hours to ensure continuous service.

Call Centre Duties

Answer calls regarding sales inquiries, product purchases, current promotions, and queries about showrooms or the service center.
Manage and transfer internal calls to ensure inter-departmental queries reach the correct personnel.
Handle dissatisfied customers with empathy and patience, utilizing professional conflict-resolution techniques to improve customer experience.
Execute outbound follow-up calls and messages to ensure customer issues raised via phone, social media or WhatsApp are resolved to the customer’s satisfaction.

General

Stay up-to-date on company offerings to provide accurate information regarding sales and the service center.
Any other duties assigned by the supervisor.

Qualifications and Experience

A minimum of a diploma/degree in Marketing, Communications, Digital Media, Journalism or a related field.
At least 6 months’ experience working in a call center or customer-facing customer service role.
At least 6 months’ experience managing social media pages and/or a WhatsApp Business line (internship, freelance or personal brand experience considered).
Must be friendly, digitally savvy and comfortable engaging with customers in writing and by phone.
Strong written communication skills, with attention to tone, grammar and brand voice.
Familiarity with social media management/scheduling tools and CRM systems.
Ability to multi-task across channels, set priorities and manage time effectively.

Social Media Intern

Hotpoint Appliances

Is this your next job?

Follow CampusBiz on
Telegram Facebook Twitter/X LinkedIn

Social Media Intern

Hotpoint Appliances

Is this your next job?

Not for you? Share with a friend on...

View more jobs at Hotpoint Appliances →

Follow CampusBiz on Telegram Facebook Twitter/X LinkedIn

Similar Opportunities

Corporate Communication & Public Affairs Graduate Internship at Nestlé

Sales and Marketing Internship at Vunoh Global

Direct Sales Agent at CPF Financial Services

Customer Care Internship at TakaTaka Solutions

Advocacy Communications Internship at The Nature Conservancy

Sales Agent - Events & E-Commerce at Inflight Solutions

Communications Internship - MIKE Unit at UN Environment Programme (UNEP)

More Opportunities in Nairobi

Admin Intern - Inventory, Accounting & Data Entry at Chambers Federation

Drug Control and Crime Prevention Internship at UN Office on Drugs and Crime (UNODC)

Corporate Communication & Public Affairs Graduate Internship at Nestlé

Sales and Marketing Internship at Vunoh Global

2027 Pupillage Programme at Wamae & Allen LLP

Junior Software Developer at CIC Insurance Group

Customer Insights and Analytics Research Clerk at CIC Insurance Group

Disclaimer

Follow CampusBiz on
Telegram Facebook Twitter/X LinkedIn