Morsan Hr Consulting client, Aspire Lending Limited, a growing and customer-focused organisation, is seeking a proactive, creative, and results-driven Customer Service & Digital Marketing Officer.
The successful candidate will help enhance customer experience, support sales growth, generate leads, and strengthen the organisation’s digital presence through effective customer engagement and digital marketing initiatives.
Key Responsibilities
Customer Service
- Respond to customer enquiries via phone, email, WhatsApp, social media, and walk-in visits
- Provide accurate information about products and services
- Handle complaints professionally and ensure timely resolution
- Follow up on customer requests and maintain strong customer relationships
- Maintain and update customer records and databases
Digital Marketing
- Manage Facebook, Instagram, TikTok, LinkedIn, X, and WhatsApp Business
- Create, schedule, and publish engaging digital content
- Monitor online engagement and respond promptly to enquiries
- Generate leads through campaigns, promotions, and online activities
- Support the development and implementation of digital marketing strategies
- Track, analyse, and report on campaign performance
Sales Support
- Generate and follow up on leads
- Support marketing campaigns, activations, and promotional events
- Implement customer retention and follow-up initiatives
- Collaborate with internal teams to deliver a seamless customer experience
Qualifications and Experience
- Diploma or Degree in Marketing, Business Administration, Public Relations, Communications, Sales and Marketing, or a related field
- At least two years of experience in customer service, sales, digital marketing, or a related role
- Experience managing social media platforms and digital campaigns is an added advantage
- Proficiency in Microsoft Office applications
- Strong understanding of customer engagement and digital marketing best practices
Key Skills
- Excellent communication and interpersonal skills
- Customer relationship management
- Social media management and content creation
- Copywriting and storytelling
- Lead generation, sales, persuasion, and negotiation
- Strong organisational, analytical, and reporting skills
- Ability to multitask and work effectively under pressure
- Basic graphic design skills are an added advantage
- Creative, proactive, and results-oriented mindset
What We Offer
✅ Competitive remuneration package
✅ Career growth and professional development opportunities
✅ A dynamic and collaborative working environment
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