CIC Insurance Group is hiring a Research Clerk to assist with Customer Insights and Analytics in Nairobi.
About Us
CIC Insurance Group is a leading cooperative-based insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.
We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. You will be part of a team that is shaping the future of financial protection across Africa.
About the Role
The role provides operational and analytical support in collecting, organising, analysing and presenting customer information under the guidance of the Head of Research or an assigned supervisor.
The Clerk will assist with customer surveys, feedback analysis, customer journey reviews, dashboards and research reporting. The placement is designed to build practical research and analytics capability while contributing to timely and accurate customer insights for business units across the Group.
The role does not carry independent ownership of strategic recommendations, final market assessments, budgets or business decisions. All outputs will be reviewed and approved by the supervisor. The appointment is a fixed-term placement for three (3) months with a further 3-month extension if needed and does not constitute a permanent position.
Key Responsibilities
- Assist in collecting customer data and feedback from surveys, complaints, service channels, campaigns and relevant business units.
- Clean, validate, consolidate and organize customer datasets using approved templates and data-handling procedures.
- Support the preparation and administration of questionnaires, feedback tools and customer research activities, including response tracking and follow-up on data requests.
- Analyze customer feedback data to identify trends, service gaps and implications for products and services.
- Update customer insight dashboards, trackers and recurring reports, and support customer segmentation, journey mapping and campaign reviews.
- Conduct desk research on customer behavior, customer experience practices and emerging financial services trends.
- Prepare tables, charts, draft reports and presentation materials, and support stakeholder meetings through notetaking and action tracking.
- Maintain research records and comply with data privacy, confidentiality, information-security and records-management requirements.
Who We’re Looking For
Qualifications
- Bachelor’s degree in Actuarial Science, Statistics, Economics, Finance, Data Science, Business Analytics, Market Research or a related field.
- Applicants should be recent graduates.
Key Competencies
- No prior full-time work experience is required.
- Exposure through an internship, industrial attachment, academic research project, data-analysis assignment or business case is desirable.
- Basic analytical and problem-solving ability, with interest in interpreting customer data and feedback. (E)
- Working knowledge of Microsoft Excel, Word and PowerPoint.
- Ability to clean, organise and present data accurately using approved templates.
- Clear written and verbal communication skills.
- Strong attention to detail, time management and ability to follow instructions.
- Ability to work collaboratively, receive feedback and learn quickly.
- High level of integrity and confidentiality when handling customer and business information.
Why Join Us?
Joining CIC Insurance Group as a Research Clerk offers an exciting opportunity to help shape customer-centric strategies within one of the region’s leading financial services organizations. In this role, you will transform customer feedback and market intelligence into actionable insights that enhance products, improve service delivery, and strengthen the overall customer experience. You will gain hands-on experience in customer research, data analysis, journey mapping, and insight reporting while collaborating with cross-functional teams to support strategic decision-making. If you are curious, analytical, and passionate about understanding customer needs through data, CIC provides a dynamic environment where your insights will contribute directly to innovation, continuous improvement, and exceptional customer experiences.
Deadline: Friday, August 14, 2026
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